We're sorry to hear your interview was canceled. Because HireVue does not participate in the interviewing process for our customers, we’re not able to determine why your interview was cancelled. A member of the recruiting team at the company you applied at will need to confirm whether this position is still available and/or how best to proceed.
Here are a few options to follow up:
- Check your interview confirmation email to see if the hiring manager's or store's specific email is CC'd.
- If you were applying for a position at a specific location, you could try to reach out to that location for more information regarding your application.
- You may wish to contact the company's HR department for more information/assistance. Their contact information can usually be found via the company's website.
- At any point, you can try texting "Restart" to the phone number you were chatting with to look for other locations/jobs that may be available.
All questions regarding your interview or the position you applied for should also be directed to the hiring company specifically.